Policies

Company Policy

Privacy Policy:

Dhaka Cargo Movers is committed to protecting the privacy of our customers. We collect personal information only when necessary and relevant to our services. We use it, and we take measures to ensure its security. This includes but is not limited to, names, contact details, and payment information. Our privacy policy also details customers' rights regarding their data, including the right to access, correct, and delete their information. We regularly review to ensure compliance with privacy laws and regulations. Using our services, you agree to collect and use your information as described in this policy.

Details of Personal Information:

We collect specific personal information at Dhaka Cargo Movers to provide our services effectively. We may also collect additional information related to the shipment, such as delivery address and special handling instructions. This data helps us to process orders regarding their orders. Personal information is not shared with third parties without the customer’s explicit consent unless required by law. We take the responsibility of handling your data seriously and implement strict protocols to maintain its confidentiality and integrity.

Use of Information Separately from Stored Information:

Dhaka Cargo Movers distinguishes between the use of information collected during transactions and the information stored in our databases. Transactional information, such as payment details and special requests, is used only for the duration necessary to complete the transaction and fulfill the service. Once the transaction is complete, payment information is retained only within legal and financial recordkeeping requirements. Stored information, such as contact details and shipment history, is maintained to facilitate future transactions and enhance customer service. This allows us to streamline repeat orders, provide personalized services, and efficiently address any customer inquiries or issues.

Customer Consent to Data Deletion:

Dhaka Cargo Movers respects customers' right to have their data deleted. Customers may request the deletion of their personal information at any time by contacting our customer service team. We will verify the requester's identity upon receiving a request to prevent unauthorized data deletion. Once verified, we will delete the requested data from our active databases and archives, except where retention is required by law or for legitimate business purposes. While we strive to comply promptly with all deletion requests, please note that certain information may remain in backup files for a limited period before being permanently erased.

Payment Policy:

Dhaka Cargo Movers ensures secure and reliable payment processing for all transactions. We accept various methods, including cash, online, and debit cards. Payment information is collected at the time of order placement and is used exclusively to process the transaction. Our payment policy also outlines the terms of refunds and cancellations. Our return policy processes refunds and may take up to ten business days to reflect in the customer's account. In case of cancellations, any payments made will be refunded minus any applicable cancellation fees. We are committed to providing our customers with a seamless and secure payment experience.

Terms & Conditions:

Customers agree to accept our terms and conditions when using Dhaka Cargo Movers' services. These terms include the responsibilities of both the company and the customer regarding the shipment and delivery of goods. Customers are required to provide accurate and complete information for order processing. Dhaka Cargo Movers reserves the right to refuse service for any shipment that does not comply with our guidelines or legal regulations. We are not accountable for delays or damages caused by factors beyond our control, such as weather conditions or customs procedures. Our terms also detail the process for handling disputes and claims, ensuring fair and efficient resolution. Customers can review our terms and conditions and be informed of any updates or changes.

Happy Clients

I am thoroughly impressed with Dhaka Cargo Movers company's packers and movers service. They were prompt, courteous, and incredibly efficient. The packing materials they used were of high quality, and they took special care with my fragile items. The moving process was smooth, and they ensured everything was placed exactly where I wanted it in my new home. Their customer service was also excellent; they were always available to answer questions and provide updates. This move could have been stressful, but thanks to their professionalism, it was a breeze.

Tirupati Balaji

Dhaka Cargo Movers packers and movers company provided the best service I could have asked for. The team was punctual, arrived precisely on time, and was highly professional throughout the process. They handled all my belongings carefully, and nothing was broken or damaged during the move. Their packing skills were impressive, and they worked quickly yet efficiently. The communication was excellent, and I was always kept in the loop. Their rates were very competitive, especially considering the high quality of service they provided. I am happy with their service and would highly recommend them.

Manoj Sharma

I recently moved with the help of Dhaka Cargo Movers packers and movers company, and I am delighted with their service. The staff was friendly and professional and handled my items with the utmost care. They were very organized and made sure that everything was packed securely. The move was completed on time, and they even helped me set up my new place. The customer support was fantastic; they were always responsive and ready to assist. Their pricing was fair and transparent. Overall, it was a great experience, and I would use their services again.

Ankush Agarwal